Do you ship internationally?
Since this is a beta start-up, we currently offer shipping within Canada. We won’t say no to international though. Please send an email to email@example.com for international shipping quotes.
Do you offer local pickup?
Yes we do. Please send an email to firstname.lastname@example.org to set that up.
Can I send a note with my order?
Yes, you can. Please include a brief message during the checkout process.
I am sending a gift, will there be an invoice included?
No. All invoices will be sent via email.
What is typical shipping time?
We ship orders Monday-Friday. Our typical processing time is 1-3 business days. These times may vary due to busy seasons and product launches. We always strive to ship out orders as quickly as possible. Expedited Shipping is available if needed.
What is Expedited Shipping?
Customers who pay for Expedited Shipping receive the following: (1) Orders shipped out within 1 business day. (2) Delivery time is no more than 2 business days either via Canada Post Xpress.
What are your business hours / when will my order ship?
Our business hours are M-F 9:00am-5:00pm! We do our very best to make sure that your package gets to you as soon as possible. Orders typically ship within 1-3 business days, but it may take slightly longer during busy seasons such as Christmas and product launches.
How long will it take my order to arrive?
Once your order is shipped, it could take anywhere from 1-7 days for domestic shipping. We are located in Toronto Canada so typically, the closer your shipping address is to us, the quicker your package will arrive. We ship domestically via Canada Post. All International orders are shipped via UPS.
Can I add something else to my order?
We are not able to add items to orders that have already been submitted. Please double check that your cart is complete before purchasing.
Can I cancel my order?
Because orders are packaged and shipped so quickly, we cannot always cancel orders. Once an order is shipped it cannot be cancelled.
If you want to cancel your order, please email email@example.com with your name, order number, and confirmation of cancellation. Also, realize by the time our customer service processes your request, your order may ship, at which point, it cannot be cancelled.
Sale prices cannot be guaranteed on future orders since sales are usually time sensitive.
Can I change my shipping address for the order?
We cannot guarantee it. Make sure to double check your order and shipping address before placing your order. If you notice a mistake after your order is placed, please email us right away, and we will check if it is able to be changed.
My address was incorrect and now my order is being “Returned to Sender.”
If an item is returned to sender, due to an incorrect or undeliverable address, the customer will be responsible for the cost of reshipping the item. If you wish to cancel your order, your order will be refunded minus the original shipping costs.
I received a damaged product.
Please send an email with a photo of the damaged product to: firstname.lastname@example.org – Please include your order number and name. Damaged products must be reported within 1 week of delivery to qualify for a replacement.
Do you offer custom designs?
We do not offer individual custom designs. We do offer custom designs for bulk orders (at least 50 items based on product).
Do you offer bulk discounts?
We do offer bulk discounts for churches/conferences/retreats etc. when purchasing 50 or more of a single item. This offer is not for 50 various items, but a quantity of 50 for one particular item.
Can you donate products for a fundraiser?
We are always open to helping out in the community. Send in a request and lets see if we can accommodate it.
Do you offer gift cards?
All sales are final. We do not accept returns. Please read all product descriptions carefully and thoroughly before purchasing. Should you have any questions, please contact us at email@example.com and we will gladly answer your questions about a product.
We are pleased to have our products in shops all over the country. We would love to send you more info about becoming one of our retailers. Please email firstname.lastname@example.org for more info.